Privacy Policy

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Objectives

Murrossi Family Trust & Murrossi Advisors ("Murrossi") appreciate that your privacy and security of personal information is of paramount importance. Accordingly, we place a high priority on the security of information held. This policy aims to inform how we manage personal information and maintain its integrity and security.

Whilst we are not legally obligated to comply with the requirements of the Privacy Act 1988, we take on the following commitments voluntarily to ensure we provide a secure and safe service offering to all our clients. 

While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information so, if on reading this policy you are unclear on any of the matters or simply want more information, please contact us directly to discuss this further. 

Collecting personal information

In order to provide the best possible services to you, Murrossi needs to collect and store your personal information. We aim to collect personal information only if it is relevant and necessary to providing the service you have requested. This is collected directly and with your explicit approval unless otherwise advised (eg through an approved mutual third party). 

In general, we collect and hold the following information:

• name;
• address;
• e-mail address;
• telephone and fax number;
• identifying information/documents;
• date of birth;
• bank account details, shareholdings and investments;
• assets and liabilities;
• salary and personal income information; and
• any other information you provide to us.

The information collected can also be gathered throughout the provision of our services. That information that is relevant to your specific circumstances is held on record. 

Where the information collected is sensitive or confidential, this will only be collected and stored where is is absolutely necessary to the provision of your services. 

We will only collect sensitive information where:

• you consent to the collection of your sensitive information and the information is reasonably necessary for, or directly related to, the services we provide to you; or
• an exception to the prohibition against the collection of sensitive information applies including whether the collection is required or authorised by law.

You have a right to refuse to provide us with your personal information or to anonymity or the use of a pseudonym. However, if you do refuse to provide such information, or request the use of anonymity or a pseudonym we may be unable to complete or fulfil the purpose for which such information was collected, including providing you or our clients with the services we were engaged to perform.

Where information is collected in a more informal manner, it is commonly not personal or sensitive information that will reveal your identity or any other information. The only personal information which we collect about you when you use our website is what you tell us about yourself, for example, by completing an online form requesting to be contacted, or information you provide to us when you send us an email. We will record your email address if you send us an email.

You should only provide us with someone else’s personal information where you have their express consent to do so and it is for the purpose of us providing services to you. Matters in this policy should be communicated to any person whose personal information you collect and provide to us. In providing such information to us in the provision of our services to you, you agree that you have obtained the relevant consent from that person and are authorised to do so.

Unsolicited personal information

There may be circumstances where we are provided with personal information which we did not actively seek. An example may be misdirected mail, or an excess or unrelated documents provided to us by you.  In such situations, we will make a determination on whether we could have obtained the information lawfully in accordance with the APPs. If the information was not lawfully obtained it will be destroyed or de-identified. 

Where information has been provided mistakenly, we will try to notify the relevant person, whose information has been mistakenly received, if this situation arises.

Purposes of collection and use of personal information

We collect information primarily to ensure we have all the relevant and necessary information to provide our services to you. We may also use your personal information:

• to inform you of developments and other services that we can provide; and
• to ensure we provide you with the most up-to-date information relevant to your changing circumstances.
• for general management and reporting purposes, including invoicing and account management;
• to meet regulatory obligations;
• all other purposes related to our business.

Disclosure of your personal information

From time to time, we may share your personal information with other entities outside the business to provide our services to you, and to meet our operational and legal obligations.  Whenever possible, Murrossi will require you to specifically consent to any disclosure of your personal information to a third party where the disclosure of personal information is not in accordance with, or is unrelated to, the provision of services to you. 

The entities that we may share your personal information may include:

• third-party contractors we engage to provide services or engage as part of our services to our clients;
• our service providers, including our cloud based software providers;
• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• courts, tribunals and other dispute resolution boded as required as part of a dispute; and
• law enforcement authorities or other appropriate persons where your communication suggests possible illegal activity or harm to others.

In order to manage our work efficiently and improve our processes, we may need to share your personal information to service providers or third parties which may be located in or have operations outside of Australia. Whilst we do our best to anticipate and limit situations where this occurs, where third party operators are involved, we will inform you of this in advance. 

Storage and security of your personal information

We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We are committed to maintaining the confidentiality of the information that you provide us. We will take all high precautions to protect your personal information from unauthorised disclosure, use or alteration. In our business, personal information may be stored both electronically (on our computer systems and cloud hosting systems) and in hard-copy form.

Firewalls, anti-virus software and email filters, as well as passwords and authentication systems, protect all of our electronic information. 

We take also reasonable measures to ensure a high-level security of hard-copy information at our business premises such as security locks and security video monitoring. 

Accessing your personal information

You may access your personal information at any time upon request. We will respond within a reasonable time after the request is made and give you access to your personal information in the manner requested by you, unless it is impracticable to do so.  We are entitled to charge you a reasonable administrative fee for giving you access to the information requested.

In limited circumstances, we may refuse your request to access, in which case, we will give you a reason for that refusal.

We are not required to provide you access to your personal information where:

• denying access is required or authorised by law; or
• providing access would be unlawful.

We are committed to ensuring that all reasonable procedures are in place to ensure that your personal information is accurate, complete and up to date. If you suspect that any of your personal information requires amendments, please contact us immediately, and we will take steps to correct any such information. If we are not able to resolve the issue within a reasonable time, we will either give you an explanation as to why or discuss alternative courses of action.

Privacy on our websites

The Murrossi website uses third-party software to analyse aggregate user behaviour. Such software uses first party cookies, which are text files placed on your computer for the purpose of anonymously identifying your session. Non-identifiable information (such as the pages you visit) may be tracked. 

The information is collected using first party cookies, meaning that this information is only accessible by Murrossi however, your information may be aggregated with information from other users for the purpose of improving our website and offerings. We will not associate any data gathered from our website with any personally identifiable information, unless you explicitly submit that information (e.g. your email address) via our online information form.

Any links to third party websites on the Murrossi website are not covered by our privacy policy.

Changes to this statement

This Privacy Policy is not a static document; we may make changes to this Privacy Policy from time to time for any reason. We will publish these changes on our website.

Complaints

You may make a complaint about the handling of your personal information, or in relation to your dealings with us about your personal information, by contacting the Privacy Officer at the relevant contacts noted below.

You will be asked to submit any complaints in writing and we undertake to respond to your complaint within 30 days of receipt of the completed complaint form. If we cannot respond to you within this time, we will provide you with reasons.

We may decline to investigate a complaint, for example in instances where the complaint relates to privacy issues that are unreasonable, unlawful, frivolous, or interferes with another’s right to privacy.

If you are unsatisfied with our response you may contact the Federal Privacy Commissioner on 1300 363 992. Alternatively you may write to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042. 

Contacting us

If you would like further information regarding this Privacy Policy, if you have concerns about the information that we currently hold about you, or any aspect of this Privacy Policy, please contact us at:

Murrossi Advisors

PO Box 1010, Gymea NSW 2227

chantelle@murrossi.com.au 

Disclaimer

The information provided in this Privacy Policy is intended to inform you about how Murrossi Advisors  manages your personal information. While we strive to ensure that the information contained in this policy is accurate and up to date, we cannot guarantee its completeness or accuracy.

This Privacy Policy may be updated from time to time to reflect changes in our practices or in the law. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

Murrossi Advisors is not responsible for the content or privacy practices of any third-party websites that may be linked to our website. We recommend that you review the privacy policies of those websites before providing any personal information.

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at the contact details provided in this policy.